Bob had deep knowledge of the area, and did a thorough review of comparables for the sale of our house. He helped us with a strategy for what steps to do first, which worked very well for us. He also was very flexible and open to ideas about different approaches to the deal and negotiations with potential buyers, which was very much appreciated — and got us over the asking price!!
His teammate / buying agent, Karen Sannes, was a great help finding our house, and I trust her. She paid attention to our needs and was never pushy. She was always available and is still there for us after the sale.
I felt like she was always trying to get us the best cost/quality within our narrow requirements. It was like shopping with a knowledgeable friend.